ICT Support Technician Apprentice Beyond Housing

As an ICT Technician apprentice, you’ll be learning how to provide top class ICT support, all whilst demonstrating awesome customer service to colleagues who use the ICT systems and services here at Beyond Housing.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Jul 2024

Apprenticeship summary

  • Annual wage


    Increasing to £12.00ph (Real Living Wage) after 12 months

  • Working week

    Monday - Friday 8.30 am - 4.30 pm

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    09 Sep 2024

  • Date posted

    4 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This is a great opportunity to experience a variety of ICT aspects within many business settings - you’ll be getting involved in all sorts of tasks such as:

  • Responding to ICT incidents, problems and service requests
  • Taking calls, logging ICT support requests and providing resolutions
  • Carrying out day-to-day maintenance of our core systems
  • Developing appropriate guidance notes and user manuals
  • Assisting with ICT and Business Systems Development projects
  • Attending meetings and collaborating with colleagues across the organisation
  • Assisting with providing a customer focused ICT service to all users
  • Assisting with day-to-day work of the ICT and Business Systems Development teams

You’ll also be receiving and processing information about these tasks, speaking to colleagues directly in-person or on the telephone and, using information systems while respecting and maintaining colleague confidentiality at all times.

You’re going to get an incredible all-round ICT experience in this team, and they will have your back every step of the way.

The training you will be getting

You will complete a Level 3 Information communications technician apprenticeship standard which includes an end point assessment.

Training schedule has yet to be agreed. Details will be made available at a later date.

What to expect at the end of your apprenticeship

Once qualified we have a range of opportunities within the ICT team that you can progress your future career. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Team working, Creative, Initiative


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent Maths (Grade 4 or above) Essential

Things to consider

You must be able to travel to Stockton Riverside College to complete the training required for this apprenticeship.

About the employer

Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers. We’re one of the largest housing organisations in the North-East and we’re ambitious about achieving our purpose of helping our customers and communities to succeed and thrive. We recognise that our role in our communities, whether that’s through creating work, training and learning opportunities, help people reach their potential, investing in our communities where they need it most.


Beyond Housing


14 Ennis Square

TS10 5JR

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

The link will take you to our website, please make sure when completing the online form you give examples of how you meet the essential criteria asked for in the person specification document. If you would like support with you application please e mail redcaremployment@beyondhousing.co.uk

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Jul 2024