Working within the Staff Residential Lettings Team in the Venues & Events Department, the role holder will work with both the lettings and facilities management team members to assist in managing a portfolio of rental properties across Bristol and into North Somerset.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Usually Monday to Friday 9am to 5pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The University has a portfolio of rental properties that are let on a temporary basis to staff that are moving to Bristol to work at the University.  This allows them time after they have arrived, to find permanent accommodation. Working within the Staff Residential Lettings Team in the Venues & Events Department, the role holder will work with both the lettings and facilities management team members to assist in managing a portfolio of rental properties across Bristol and into North Somerset.  This will involve handling incoming tenant applications, allocating properties, preparing tenancy documents and coordinating the arrival process for tenants, as well as inspecting properties for condition and tenant care, and mid-way and end of tenancy inspections.

Duties will include:

Analysis, Reporting and Documentation  
* Use of University IT systems at a basic level, using basic data entry skills e.g. completing Excel spreadsheets with defined data following instruction 
* Routine photocopying/filing  
* Collation of information packs for internal or external distribution following basic instructions  
* Assisting with routine large mail outs/envelope stuffing campaigns following basic instructions  
Customer Services & Support  
* Receiving and making telephone calls and taking messages within prescribed standards
* Providing cover in reception areas. Tasks in this area may include greeting and providing guidance to customers and the giving and receiving of basic information in relation to Univesrity property services.
Planning & Organising  
* Assisting colleagues in diary management
* Arrange meetings and refreshments for colleagues and visitors  
* Assist other members of the administration team 
* To represent the University in a positive way in line with University policy
Problem Solving  
* With support seek to identify and support changes to ensure processes are effective and internal and external customer friendly
Continuous Improvement   
*To undertake internal training as required
To attend college day release in line with college/training provider attendance policy
People Management  
*Provide support to colleagues as instructed

The training you will be getting

You will achieve a Housing and Property Management Assistant - Level 2 apprenticeship.

You will also complete University mandatory training.

What to expect at the end of your apprenticeship

There are a range of jobs within the Venue and Events team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


NVQ or SVQ Level 1 or equivalent Any (Grade Pass) Desired

About the employer

The University offers a wide range of courses across its six faculties, including Arts, Engineering, Health Sciences, Life Sciences, Science, Social Sciences and Law. It is renowned for its research excellence, focusing on interdisciplinary research that addresses some of the world's most pressing challenges. The University is committed to supporting our staff in achieving a healthy work-life balance. A good work-life balance benefits your health and wellbeing, which also helps you be more productive and satisfied at work.




Goldney Hall

Lower Clifton Hill




Niah Rhoden-Edwards


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Housing and property management assistant

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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