Advanced Level Information Communication Apprenticeship - Walsall BT GROUP PLC

Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Jun 2024

Apprenticeship summary

  • Annual wage

    £21,840.00

  • Working week

    Shift work which may include working weekends. Shifts to be confirmed.

    Total hours per week: 37.25

  • Expected duration

    18 Months

  • Possible start date

    16 Sep 2024

  • Date posted

    22 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000252669

  • Positions

    1 available

What you will do in your working day

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.

You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond.  Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!

The training you will be getting

  • This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week.  At the end of your hard work, you will gain a level 3 qualification in Information Communication.
  • As an apprentice, you will study for a nationally recognised qualification as you gain hands on experience in our industry.

What to expect at the end of your apprenticeship

  • At the end of your training period, you will be assessed, and on successful completion of your assessment will assimilate as a fully qualified Field Engineer. From there the opportunities within BT are endless. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Logical

Qualifications

GCSE or equivalent Any (Grade 4) Essential
GCSE or equivalent Any (Grade 4) Essential
GCSE or equivalent Any (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

Employer

BT GROUP PLC

Address

Goodall Street, Walsall, West Midlands, England

WS1 2HE

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Training

Training provider

FIREBRAND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Jun 2024