Customer Service and Support Level 2 Apprenticeship GEEK - GURU LTD

This is a great opportunity to join the team as a Customer Service Apprentice at Orbital 10. We are looking to become the largest employer of Neurodiverse people in the country. Showing everybody, how it should be done. For this reason, we are currently only taking on students who are Neurodiverse.

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Closing date: 19 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.00pm (breaks to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    26 Jul 2024

  • Date posted

    22 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000252621

  • Positions

    1 available

What you will do in your working day

While working as a customer service apprentice, your day-to-day role will involve the following tasks:

  • Answering customer phone calls with a polite and professional demeanour
  • Raising support tickets and accurately assigning them to the appropriate tier for resolution

Serving customers in our shop, which includes:

  • Understanding customer inquiries and providing accurate answers
  • Recommending the right products based on customer needs
  • Processing customer transactions efficiently
  • Any other task or responsibility in line with the role

The training you will be getting

  • Customer Service Level 2 Practitioner Apprenticeship Standard
  • Weekly off-the-job training
  • Blended learning sessions either virtual or within the workplace
  • Functional Skills in maths & English (if required)
  • Level 2 Customer Service qualification upon successful completion of the Apprenticeship

What to expect at the end of your apprenticeship

  • There will be the opportunity to gain full-time, permanent employment after successful completion of the Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Good Time Keeping, Reliable

Qualifications

GCSE or equivalent English (Grade Grade 4 or above) Desired
GCSE or equivalent maths (Grade Grade 4 or above) Desired

Things to consider

Orbital 10 is a Disability Confident Employer. We specialise in providing support for both students and staff with learning difficulties like ADHD, Dyslexia and Autism. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the employer

Orbital 10 Ltd is a dynamic and customer-focused organisation specialising in all things ICT. We pride ourselves on providing exceptional service and quality products to our clients. As we continue to grow, we are looking for a motivated and dedicated Apprentice to join our team. Focusing on your technology needs, our goal has always been to ensure you always receive the highest quality IT support and professional IT services, whether you are a business or an individual. Our highly skilled support desk is backed by an extensive team of IT engineers and technology specialists providing IT services and IT support across the Midlands and South West, with IT Support Hubs and IT Repair Centres in Walsall, Hereford, Somerset and Dorset. What we offer; A supportive and collaborative work environment. On-the-job training and professional development opportunities. A chance to grow your skills in customer service and technical support.

Employer

GEEK - GURU LTD

Address

29b

Reedswood Lane

Walsall

WS2 8QW

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Training

Training provider

WALSALL COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Grace Foster

gfoster@walsallcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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