IT Apprentice (3Gi Technology) 3GI TECHNOLOGY LIMITED

We are looking to recruit a full-time 1st line Service Desk Apprentice for our fast-paced growing company. We are looking for a hardworking, organised individual who is flexible and willing to learn. If you already possess a personal interest in IT / Technology, alongside a passion for learning and self-improvement.

Sign in to apply

Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


    £13,312-£15,000 per year

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    21 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide 1st line technical support to telephone requests and emails from users
  • Application support to ensure our users are leveraging cloud systems to their fullest potential
  • Troubleshooting hardware and software issues and escalating or remediating as required
  • Maintenance and documentation of the registration system
  • Manage user requests for software downloads or installations
  • Maintenance of existing systems, troubleshooting issues with performance

The training you will be getting

Information Communications Technician Level 3 Apprenticeship Standard:

  • Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real world use of modern technology, so that the skills we create can be directly applied in the workplace
  • Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Flexible and adaptable, Amazing communication skills, Willingness to learn, Interest and passion for IT, Methodological and organised


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Full training and support. Industry recognized qualifications. Build confidence and experience in a corporate office environment. Work as part of a highly experienced team . Ability to determine the skills you want to develop from a range of industry-standard platforms. Opportunities for career growth and development, including architecture and project management • Free breakfasts • Pool table • Darts board • Friday beers

About the employer

3Gi Technology is a Technology Service Provider (TSP). Our vision is to help leadership teams digitally transform by bridging the gap between business and IT and empowering stakeholders with strategic insights for superior decision making. We do this by demystifying technical complexity and raising the technology profile at board level, enabling businesses to navigate their digital journey while maximising return on digital investment.







CM15 8QF

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Raymond Duke


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.