Customer Service Apprentice (35911) RYE MOTORS (VAN & TRUCK) LTD

A fantastic opportunity is available at Rye Motors. The customer service apprentice will be a first point of contact for customers, providing them with updates as required and ensuring a positive experience at all times.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.30am - 5.30pm, Monday to Friday

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    21 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000252383

  • Positions

    1 available

What you will do in your working day

A normal day would include:

• Taking in coming and making outgoing calls
• Updating the system with accurate notes
• Pre-call and reminder phone calls
• Meeting and greeting customers on the day
• Ensuring customer contact details are captured
• Agreeing and organising collection times
• Customer updates through out the day
• Customer collection and explanation or works performed
• Follow up activity to ensure an excellent customer experience
• Being a team player and displaying a positive attitude towards team work, team members and callers

How you will be supported;
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
From an employer perspective you will be assigned a mentor who will train and coach you through the Service Advisor role, Starting with the basics of customer booking and appointments, learning the dealer computer systems, progressing to job shadowing with customers face to face, ultimately towards the end of the apprenticeship having your own customers to manage through the entire journey.

What will happen next;
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete.
• What the next steps will be

How you could get there;
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

The training you will be getting

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 customer service practitioner qualification. Delivery method and location of training to be confirmed.

What to expect at the end of your apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Calm, Professional, Focused, Positive attitude, Keen to learn

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Rye Motors is the UK's largest independent commercial vehicle management and fleet maintenance provider catering for all sizes of vehicle owners - from personal vehicles, commercial vehicles and large fleet operators, including wide-ranging blue-chip companies. Rye Motors is also a service and parts provider for several major RHG & trailer manufacturers, allowing us to carry out warranty repairs, routine maintenance and offer repair and maintenance (R&M) contracts, backed up by our 24-hour roadside assistance and recovery for large fleets of commercial vehicles.

Employer

RYE MOTORS (VAN & TRUCK) LTD

Address

Trafford Park Road

Trafford Park

Manchester

M17 1HG

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Training

Training provider

THE GROWTH COMPANY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jun 2024