Hyundai Parts Advisor Apprenticeship -Endeavour Colchester Endeavour Hyundai

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.00am - 5.00pm with a 30 min lunch

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    10 Jul 2024

  • Date posted

    21 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000252358

  • Positions

    1 available

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

  • Working with customers to meet their requirements and giving advice on additional parts and services
  • Matching orders against stock items and sourcing parts, while offering competitive prices
  • Working as a team and independently to reach set goals and KPIs
  • Delivering fantastic customer service while remaining efficient and focused on your tasks
  • Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
  • Managing goods in and out
  • Working with suppliers, placing orders or returns and processing paperwork accurately
  • Working to a high level of customer service at all times and remain courteous and police to customers

The training you will be getting

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Hyundai certified training
  • Regular in dealer review and assessment visits
  • Functional skills if needed

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

What to expect at the end of your apprenticeship

  • Possible permanent position on the completion of the apprenticeship
  • On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths And English (Grade 9-4) Essential

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks in Nottingham. The current National Minimum Wage (NMW) rate for apprentices is £5.28 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

About the employer

Here at Endeavour Automotive Hyundai in London, Hertfordshire, Essex and Suffolk, we’re delighted to be able to provide motorists with a full array of new and used models from this acclaimed manufacturer. Our state-of-the-art dealerships are the perfect environment in which to learn more about each vehicle we have available, with our team of experts on hand to offer all the advice and support you require to make a purchase.

Employer

Endeavour Hyundai

Address

Colchester Road, Fox Street

Ardleigh

Colchester

CO7 7PP

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Training

Training provider

NOTTINGHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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