IT Support Apprentice - Lancing INVOLVE SELECTION LIMITED

As an IT Helpdesk Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    21 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The successful candidate will be working within the technical services side of our business; Testing, configuring and fault-finding on a huge range of technology-related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies 

Typical roles and responsibilities include;

  • Desktop PC and laptop software builds and imaging 
  • Testing and fault finding of various IT and audio  
    visual hardware 
  • Providing hard drive / solid state disks erasure and destruction techniques and processes 
  • Erasing and configuring network infrastructure hardware 
    Auditing and logging IT and audio-visual hardware 
  • Maintaining stocks of equipment 
  • Following in-house procedures from start to finish 

The training you will be getting

  • Level 3 Information Communications Technician Apprenticeship qualification
  • Functional Skills in maths and English, if required
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • Full-time employment is expected once the apprenticeship is complete
  • Further training opportunities with Higher Level Apprenticeships are also available

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Logical, Team working


GCSE or equivalent Maths and English (Grade C (4) or above) Essential

About the employer

Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.




47 Chartwell Road

Lancing Business Park


BN15 8TU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


John Moriarty

01273 082194

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Complete the application questionnaire and upload your CV and Skills Overview.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jul 2024