Admin Apprentice WCM (NATIONAL) LTD

We have a brilliant new role at WCM who are looking to take on an Admin Apprentice in their team. The ideal candidate will have excellent communication skills with a background knowledge of computer systems.

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Closing date: 17 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    7.45am to 4.45pm, Monday - Friday

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    18 Jun 2024

  • Date posted

    17 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Administration tasks associated with customer KPI achievement.
  • Planning and Booking in planned maintenance visits with Customer sites.
  • Processing and sending documents to customers following Planned visits to sites.
  • Booking Accommodation for engineers.
  • Customer portal administrative tasks such as updating Calls with ETA’S, closing completed calls etc.
  • Updating calls logged within our bespoke system with ETA’S on back-order parts.
  • Taking customer telephone calls and processing them correctly to ensure the customer achieves the best outcome and great customer service.
  • Supporting the Accounts department to resolve invoicing queries.

The training you will be getting

Level 3 Apprenticeship in Business Administration consisting of:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. 

What to expect at the end of your apprenticeship

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential

About the employer

Wessex Catering has been dedicated to giving our Customers outstanding Catering and Electrical Maintenance lead by our trained engineering workforce. We have been providing a service to the Catering Industry for over 20 years in which during this time we have built a relationship with our large client base offering both Catering, Electrical Maintenance and installation projects.







HU13 9PB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Mya Buckingham

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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