IT Administrative Assistant Apprentice CLARANET LIMITED

The Administrative Apprentice will ensure the highest levels of service are delivered to Claranet’s customers by providing ticket-based customer support and responding to Customer requests via a range of communication channels.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jul 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    24 Jul 2024

  • Date posted

    17 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000251734

  • Positions

    1 available

What you will do in your working day

  • Provide ticket-based customer support; responding to Customer requests for support via a range of communication channels
  • Assess the impact and urgency of tickets and gather the appropriate information for the type of request
  • Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently
  • Maintain accurate records of activity taken throughout the lifecycle of a ticket
  • Apply a wide range of Service Desk processes in order to identify and apply technical fixes to incidents
  • Where required, liaise with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place
  • Support the Team Manager towards continued improvement of team process and customer experience
  • Provide first-line investigation and diagnosis, resolving at first contact whenever possible & escalating incidents/requests that cannot be resolved within agreed timescales

The training you will be getting

Why choose our Azure Cloud Support Specialist Apprenticeship? 

  • The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
  • This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
  • Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Company Benefits:

  • Gym memberships
  • Private Medical Insurance
  • 25 days annual leave, increasing to 27 days after 2 years service
  • Group Pension Plan
  • Retail discounts

Working For Claranet:

  • Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Awareness of IT terminology

Qualifications

GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

Employer

CLARANET LIMITED

Address

Claranet

Brighouse Court

Barnett Way

GL4 3RT

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Jul 2024