Customer Service/Receptionist Apprentice The Hive Health Centre

Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy practice. We are looking for a receptionist apprentice for an exciting role working within a small team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday, 9.00am - 5.30pm. Friday, 8.00am - 3.00pm.

    Total hours per week: 36.5

  • Expected duration

    16 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    16 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • General everyday admin tasks
  • Live interaction with internal and external customers
  • Discuss patients needs
  • Taking bookings and checking in and out for appointments
  • Sending and receiving of Emails
  • Liaising with other parties
  • Filing
  • Scanning
  • Understanding the core values of the business

The training you will be getting

  • Customer Service Practitioner level 2 qualification
  • This is a work-based qualification with college attendance one day a month
  • Functional Skills in maths and English, if required

What to expect at the end of your apprenticeship

  • There maybe an opportunity to secure a full-time position on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

Things to consider

The apprentice would need to be hard working, have a friendly nature about them, be confident, and be able to learn how to deal with patients in person and over the phone in a professional manner.

About the employer

The Hive is a forward-thinking medical practice based in Middleton. Since Dr Stockton and Dr Thompson formed their partnership in 2008 the practice has grown from caring for 1800 patients to circa 5000 patients. Known as a friendly practice with a community feel, a positive reputation has accompanied our growth in size. The Practice will move into a brand new, state of the art, purpose-built medical centre in the not-too-distant future. This will lead to a further increase in the size of our patient base, as the Practice will also serve patients from Chadderton, Oldham and the surrounding areas.


The Hive Health Centre





M24 2YJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Jul 2024