Apprentice Administrator

Summary

Working under the Head of Projects and Process, this role will be actively involved in all aspects of the business. There will be opportunity to work closely with all the departments and gain a deeper understanding of how they operate. The candidate will assist in tasks for all departments, being a pivotal point in the interaction between them.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday Shifts to be disclosed.
37 hours a week
Possible start date: Sunday 15 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with customer queries (written, telephone, and in-person)

Scheduling of work (internally and externally)

Management of digital files

Liaising with internal and external stakeholders

Order processing

Monitoring and tracking of orders

Management of training and competence

Note taking

Where you’ll work

NETWORK HOUSE

CATON ROAD

LANCASTER

LA1 3PE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LANCASTER AND MORECAMBE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Programme:

Relevant training will be provided through Lancaster and Morecambe College
Functional Skills in Maths and English may be required
Level 3 Business Administration qualification

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative
Confident
Time Management skills

About this company

The Networking People (TNP) was formed in 2012 by staff from the highly successful LUNS Ltd (Lancaster University Network Services) following the University’s decision to consolidate its core business of teaching and education. TNP started life in the Infolab21 building at Lancaster University and since its formation TNP has continued to grow rapidly, in 2019 moving to completely refurbished premises on Caton Road in Lancaster. Over the last decade, the TNP team has been involved in the build-out and management of some of the largest carrier networks in the North West, including CANLMAN (the North West Janet Metropolitan Area Network) and CLEO (Cumbria & Lancashire Education Online). The team was amongst the first to unbundle exchanges in the UK, starting in 2004 when Local Loop Unbundling (LLU) was in its infancy

After this apprenticeship

The future prospects within TNP could potentially be quite broad. Due to the company being medium sized, there is opportunity to work with all departments, and show where you perform strongest. Multiple avenues of development would then be discussed, incorporating business need, candidate desire, and ability. Once this has been discussed, a more focussed, department based role can be implemented with the next level of development jointly agreed.

Ask a question

The contact for this apprenticeship is:

LANCASTER AND MORECAMBE COLLEGE

Charlie Helme

c.helme@lmc.ac.uk

01524 521483

The reference code for this apprenticeship is VAC1000251382.

Apply now

Closes in 6 days (Saturday 14 September)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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