IT Support Technician Apprentice Intequal - Port Solent

You will be part of our busy support desk function. This is a customer-facing role. As a support engineer, you will manage support tickets alongside experienced colleagues and respond to all reported IT support incidents. These are both software and hardware-related.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. 9:00am - 5:00pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    19 Jun 2024

  • Date posted

    15 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Technician Apprentice your main roles and responsibilities will include:

- Becoming a valued part of the IT Support team

- Learning how to provide technical support

- Assisting in customer projects and support activities as skills allow

- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship

- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients

- Learning how to handle telephone support calls as well as incoming helpdesk emails

- Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts

- Manage the support ticket queue

- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary

- Support all Microsoft systems within the company product line and update as required

- Run daily back-ups when required

You will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.

The training you will be getting

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

What to expect at the end of your apprenticeship

The business has a history of retaining apprentice graduates in full-time roles.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

About the employer

The company is a highly commended, award-winning IT support company offering multi-layered protection and security. On completion of your apprenticeship, there is the potential to move into a more senior role and continue in your own personal development through the companies CPD pathway.


Intequal - Port Solent


Technopole Centre


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jun 2024