Hyundai Parts Advisor Apprenticeship Holdcroft Hyundai (Stoke-On-Trent)

At Hyundai, you’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment and grow with the company.

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Closing date: 03 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday: 8am – 5pm (with a 30 min lunch)

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    18 Jun 2024

  • Date posted

    15 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000251213

  • Positions

    1 available

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

  • Working with customers to meet their requirements and giving advice on additional parts and services
  • Matching orders against stock items and sourcing parts, while offering competitive prices
  • Working as a team and independently to reach set goals and KPIs
  • Delivering fantastic customer service while remaining efficient and focused on your tasks
  • Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
  • Managing goods in and out
  • Working with suppliers, placing orders or returns and processing paperwork accurately
  • Working to a high level of customer service at all times and remain courteous and polite to customers

The training you will be getting

Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard. They will also be required to study towards achieving level 2 maths and English Functional Skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner Apprenticeship Standard

Standard Training will include:

  • Nationally recognised qualifications
  • IMI Level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Hyundai certified training
  • Functional Skills maths and English (if needed)

What to expect at the end of your apprenticeship

Possible permanent position on the completion of the Apprenticeship.

On completion of the apprenticeship, the average salary of a parts and service advisor is anywhere between 22k-28k.

 

 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths And English (Grade 9-4) Essential

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks in Nottingham. The current National Minimum Wage (NMW) rate for apprentices is £5.28 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

About the employer

Welcome to Holdcroft Hyundai. As your authorised Hyundai retailer, we're dedicated to providing exceptional service and driving progress for humanity with electrified vehicles tailored to your needs. Explore our diverse range of Hyundai models, from stylish saloons like the IONIQ 6 to versatile SUVs like the TUCSON. Our team is here to ensure a seamless buying experience with our state-of-the-art service centre staffed by trained technicians, dedicated to keep your Hyundai running smoothly. At Holdcroft Hyundai, we're more than just a retailer – we're part of your community. Thank you for choosing us for all your automotive needs.

Employer

Holdcroft Hyundai (Stoke-On-Trent)

Address

Leek Road

Stoke-On-Trent

ST1 6AL

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Training

Training provider

NOTTINGHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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