Customer Support Apprentice LINCOLNSHIRE POND PLANTS LTD

Lincolnshire Pond Plants is currently seeking an apprentice to assist with us in delivering exception customer service and support to our valued clients. You’ll assist us to process orders, update our social media pages and answer customer enquiries over the telephone and through our online sales platforms.

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Closing date: 02 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 17:00, with a 30 minute unpaid lunch break, and 2 15-minute breaks. There will also be times when you may need to cover on a Saturday.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Lincolnshire Pond Plants is a thriving family-run business nestled in the heart of Lincolnshire, dedicated to providing top-quality aquatic plants for ponds and tropical fish tanks.

As our new apprentice you will be fully trained and supported to learn about our business, and offer exceptional customer focused support to our clients. We’re a close-knit, friendly team, and as well as processing orders and supporting our customers, you’ll also have the chance to work with colleagues in other areas of the business.

Your main duties and responsibilities will include:

  • Answering the telephone, and assisting customers with queries
  • Answering Email enquiries, and replying to messages through our online sales platforms
  • Supporting with posts and updates for social media
  • Getting feedback from customers
  • Helping to process orders, and update associated paperwork
  • Assisting customers in our on-site shop
  • Working with wholesale customers
  • Working with colleagues in different departments, including assisting in our warehouse/stores area with picking and packing orders
  • Assisting with office administration
  • Learning about our selection of pond plants, and improving your overall knowledge of the business
  • Any other associated duties as required

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • A bespoke programme of practical, technical and vocational learning
  • Training location to be confirmed
  • Functional Skills in maths and English at Level 1 (if applicable)

What to expect at the end of your apprenticeship

  • We want to develop you as our new apprentice, and we’ll invest time into training you to understand our business, and the customers we serve
  • We want you to stay with us in a permanent full-time role, and we’ll offer you internal career progression opportunities

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Friendly and approachable, Confident telephone manner


GCSE or equivalent Maths and English (Grade 3/ D) Essential

Things to consider

Lincolnshire Pond Plants is based on Brookenby Business Park on the outskirts of Binbrook. As this is a rural location, please check the address and ensure you would be able to report for work on a daily basis. As part of the role, there will be times when you may need to assist in other areas of the business. This will include our warehouse/stores area, which can be cold in the winter months.

About the employer

Lincolnshire Pond Plants is a thriving family-run business nestled in the heart of Lincolnshire, dedicated to providing top-quality aquatic plants for ponds and tropical fish tanks. With a rich history rooted in a passion for water- related activities, the company has grown from its humble beginnings to a renowned nursery on the historic grounds of old RAF Binbrook. Founded by David, a lifelong enthusiast of ponds and fishing, Lincolnshire Pond Plants has flourished under his guidance, evolving from a small operation focusing on oxygenators to an expansive collection that includes marginal plants, hardy water lilies, and tropical varieties. David's commitment to maintaining a personal touch ensures that customers receive not only high-quality plants but also expert advice tailored to their needs. The company takes immense pride in the quality of its plants, sourcing them from top providers both locally within Lincolnshire and internationally for aquarium varieties. This dedication to excellence has earned Lincolnshire Pond Plants recognition, with their plants showcased at prestigious events like the Chelsea Flower Show and various RHS shows, where they have garnered gold awards. At Lincolnshire Pond Plants, the entire family plays a pivotal role in the business. Kayleigh, David's wife, is the resident water lily expert, spearheading the tropical collection and assisting customers with her extensive knowledge. Dawn, David's mother, oversees greenhouse operations, ensuring the health and propagation of the diverse plant selection grown from seeds right here in Lincolnshire. Other family members contribute to various aspects of the business, from potting and packing to maintenance, creating a cohesive and dedicated team. Beyond offering a vast range of aquatic plants, Lincolnshire Pond Plants is deeply involved in local pond projects, aiding in both the creation of new ponds and the restoration of old ones. Their expertise extends to assisting customers in moving ponds, ensuring a hassle-free experience for transporting their cherished aquatic environments. The company is not just a business but a community hub, offering talks to garden and wildlife clubs on pond creation and planting. With a committed team of employees always eager to help, Lincolnshire Pond Plants provides a personalised service that caters to individual needs and budgets.




Unit 12C

Brookenby Business Park, Brookenby, Binbrook

Market Rasen


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Grimsby Institute Apprenticeship Team

0800 012 6656

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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