Customer Service Assistant - Apprenticeship

CHORLEY ELECTRICAL TRADERS LTD

UK, BL1 3NE

Closes in 18 days (Wednesday 14 August)

Posted on 15 May 2024

Print

Contents

Summary

Chorley Electrical Traders Ltd in Bolton are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service qualification which will take approximately 17 months to complete.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:00 - 17:00, 1 hour lunch break

40 hours a week

Possible start date

Wednesday 21 August

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 2 maths & English Customer Service Skills

Where you’ll work

107 Halliwell Road

Bolton

Greater Manchester

UK

BL1 3NE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Organisation skills
    • Administrative skills
    • Punctual
    • Reliable
    • Willing to learn
    • Communication

    About this company

    A family run business, established since 1979. We supply to electrical contractors across the North West, as well as offering spares for maintenance engineers, housing, shops, offices, factories and schools and also serving the general public. Every customer is made to feel like our best customer!

    https://chorleyelectrical.com/ (opens in new tab)

    After this apprenticeship

    • Progress onto full time employment

    Ask a question

    The contact for this apprenticeship is:

    NORTH LANCS. TRAINING GROUP LIMITED(THE)

    The reference code for this apprenticeship is VAC1000251119.

    Apply now

    Closes in 18 days (Wednesday 14 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.