Medical Receptionist Apprentice The Leeds Road Practice

VQ Solutions are looking for a medical receptionist to join Leeds Road surgery, a well established doctors’ surgery in Harrogate. The role includes arranging transport and home visits for doctors, ensuring correspondence and reports are processed correctly on the patient’s records and booking appointments face to face and via the telephone.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    £8.50 per hour, increasing to £10.87 per hour.

  • Working week

    Monday - Friday, on a shift rota. The surgery opens 8.00am to 6.00pm (late evenings on and Tuesday and Thursday). Rota to be discussed.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties included:

  • Dealing with patient's queries
  • Booking appointments face to face and via the telephone
  • Deal with general enquires, explain procedures, make new and follow-up appointments 
  • Raising and distributing prescriptions
  • Administrative duties
  • Arranging transport and home visits for doctors
  • Ensuring confidentiality is maintained at all times
  • Ensure correspondence and reports are scanned on and filed correctly on the patient’s record in line with practice protocol

The training you will be getting

  • You will work towards an Advanced level 3 Business Administration apprenticeship qualification, delivered by VQ Solutions.
  • You'll have a dedicated VQ Mentor and will also be supported internally by your manager.
  • During this apprenticeship, you will develop a portfolio, attend online workshop sessions and have regular reviews.
  • All apprenticeship work will be completed during working hours.

What to expect at the end of your apprenticeship

  • Leeds Road Surgery has an excellent track record with the progression of their apprentices. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Non judgemental, Empathetic


GCSE or equivalent English (Grade Minimum 4/C) Essential
GCSE or equivalent Maths (Grade Minimum 4/C) Essential

Things to consider

The employer has asked that providers do not contact them with CVs or other unsolicited correspondence. Any unwanted contact may be reported to the ESFA.

About the employer

The Leeds Road Practice its more than just treating patients it’s about looking after people. As team we aim to be caring, supportive and helpful to patients and each other.


The Leeds Road Practice





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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Amanda Mackenzie


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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