Customer Service Assistant - Apprenticeship

Chorley Electrical Traders (Leyland)

UK, PR25 2LQ

Closes in 22 days (Sunday 18 August)

Posted on 14 May 2024

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Contents

Summary

Chorley Electrical Traders in Leyland are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards a Level 2 Customer Service Practitioner.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.00am - 5.00pm, 1 hour lunch, 40 hours per week

40 hours a week

Possible start date

Sunday 25 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner
  • Work based learning
  • Functional Skills Maths/English

Where you’ll work

95 Towngate

Leyland

Lancashire

UK

PR25 2LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths/English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills

    About this company

    About Chorley Electrical Chorley Electrical was established in 1979. The company was first incorporated on 19th June 1979 with just one branch situated on Eaves Lane in Chorley town itself, making June 2017 our 38th Anniversary. Since those early beginnings our family run business has expanded and now has branches in Bolton, Darwen and Leyland servicing the North West. In addition to the Gallagher family, Gerard has put together an experienced team, around half of whom have between 15 and 25 years experience working for the company.

    After this apprenticeship

    • Progression onto full time employment

    Ask a question

    The contact for this apprenticeship is:

    NORTH LANCS. TRAINING GROUP LIMITED(THE)

    NLTG - Recruitment

    01254 395355

    The reference code for this apprenticeship is VAC1000251005.

    Apply now

    Closes in 22 days (Sunday 18 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.