Recreation Assistant Apprentice GLL - Moss Side Leisure Centre

GLL is looking for a Lifeguard to work at Moss Side Leisure Centre. If you have the skills and ambition to join us as a Lifeguard, there's never been a more exciting time to join us. This is more than a Lifeguard job, it's a career.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Jun 2024

Apprenticeship summary

  • Annual wage

    £24,403.00

  • Working week

    40 hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    11 Jun 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000250935

  • Positions

    2 available

What you will do in your working day

GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.

Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What's more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:

- Pension schemes

- Discounted leisure centre and gym memberships

- Ride to work scheme

As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.

Your role will include:

Customer Experience.

- Understanding the services and products on offer to assist with customer questions and queries

- Supporting different types of customers with different needs

- Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints

People Experience

- Supporting GLL's visions and values

- Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager

- Ensure all training and qualification deadlines are met in agreement with your tutor and manger

- Achieve and maintain all necessary qualifications including ongoing CPD training

- Keep up-to-date with trends and developments in the leisure industry

Business Performance

- Have an understanding of GLL and its position in the Health & Fitness Industry

- Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management

- Support the centre to open and close the building

- Supervising and lifeguarding customers in swimming pools

- Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football

- Cleaning and maintenance of different areas of the centre

 

Personal Effectiveness and Development

- Demonstrates and lives GLL People with Purpose values

- Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You'll receive day to day training at the swim centre and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Zoom.

The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

At GLL, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship Qualification over the course of 15 months.

The training you will be getting

  • Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

What to expect at the end of your apprenticeship

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.


Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

Things to consider

Centre Opening Hours: 5:45am - 10:30pm

About the employer

Moss Side Leisure Centre features a state of the art gym including a dedicated strength and conditioning area. There's a programmable gym for juniors, women only sessions, disability groups and older adults. The extensive fitness class programme offers a great range of classes including group cycling, pilates, power pump, circuits and much more. For swimming there's a 6 lane, 25m pool and a shallow teaching pool. Take time out in the relaxation area that includes a steam room and a sauna or if

Employer

GLL - Moss Side Leisure Centre

Address

Moss Lane

M155NN

You must have JavaScript enabled to view a map of the location


Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Jun 2024