Apprentice Dispenser DR HALLATT AND PARTNERS

The learner will have the opportunity to train to be a dispenser (providing prescriptions medicines to patients at the request of the prescribing clinicians) and support the delivery of a high-quality dispensing service to patients, carers and others visiting and/or otherwise contacting the dispensary.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, between 9am and 5pm. There will be some 8am starts and some 6pm finishes.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Principal Responsibilities:

  • Adhere to current practice Standard Operating Procedures and Protocols regarding the processing of prescriptions.
  • Receive and transfer prescriptions.
  • Collect repeat prescription requests from the appropriate post points.
  • Process prescription requests from repeat, secondary care and as per GP request.
  • Deal with patient enquiries both face to face, via electronic message and over the telephone; explain procedures to new patients; ensure all required documentation is completed.
  • Respond promptly and appropriately to patient needs e.g. queues, confusion, sickness, calling for help as and when required to do so.
  • Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
  • Dispose of patient returned, unused medicines and sharps bin returns.
  • Ensure that the dispensary is kept clean to maintain a high level of hygiene and that all equipment is in good working order.
  • Monitor refrigerator temperature and report any anomalies.
  • Bag dispensed items as appropriate to await collection.
  • Use the Practice clinical system (SystmOne) to process and record. information in an accurate and timely fashion in accordance with
  • Practice policies and procedures.
  • Adhere to PPE and other safety requirements.
  • Work towards being a competent and independently working dispenser.
  • To work as part of the busy team providing basic administration support and to develop customer service skills.
  • To adhere to the strict rules on confidentiality.
  • Any other duties as requested.

The training you will be getting

  • The learner will be studying the Pharmacy Services Assistant Level 2 Apprenticeship Standard qualification.
  • Day release to West Suffolk College.
  • Functional skills will be studied if equivalent qualifications are not held.

What to expect at the end of your apprenticeship

Several of our apprentices have been offered a permanent role at the end of their apprenticeship. Some have expanded their role to include clinical skills including giving patients advice about giving up smoking or performing ECGs.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative


GCSE or equivalent 5 subjects, including Maths and English (Grade 4-9) Desired

Things to consider

The role involves accuracy as you will training to dispenser (give the correct tablets) to the patient as per the instructions from the clinician. The role involves standing and unpacking of boxes. The role involves a lots of computer screen time.

About the employer

Mundesley Medical Centre is a fun place to work where all staff are valued. We are a 30/40 minute pleasant drive from Norwich with a Blue Flag beach a 5 minute walk from our air conditioned practice building. We have a culture of team work with all departments supporting each other. We prioritise the work/life balance for all our staff, encouraging a walk to the beach at lunchtime. We value our staff and are committed to their development. Many of our apprentices have won awards for their development and have offered a permanent role on the completion of their apprenticeship.




Mundesley Medical Centre, Munhaven Close, Mundesley


NR11 8AR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Pharmacy services assistant

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jun 2024