Client Service Apprentice - Sheffield ASK4

Are you looking to start your journey into the world of work and get on the career ladder? Do you want to work in a growing Technology business? ASK4 is growing and are looking for a motivated and dedicated apprentice to help us reach our ambitious goals. You will perform a crucial role as the administrative hub within the CSM team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage

    £14,820.00

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000250827

  • Positions

    1 available

What you will do in your working day

At ASK4 Ltd, the team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries.

Thanks to new investment we are recruiting to help support the company’s growth as well as maintain the high level of service that ASK4 is renowned for.

The Client Service department is an essential part of ASK4s growth. The team are responsible for ensuring our clients have the service they both expect and need.

Dealing with a variety of different issues and working across multiple teams to find a fix and successfully resolve any issue, driving client confidence and retention.

What you’ll be doing:

The Client Service Apprentice role will be varied the day to day of the role will include:

  • Collecting data and making reports for clients
  • Service Improvement Plans
  • Client Escalation Management
  • Preparing materials for presentations

The training you will be getting

Your full role and responsibilities will be set out by your employer. ASK4 will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

You will be working towards the Customer Service Specialist Level 3 apprenticeship standard, which includes:

  • Knowledge, Skills and Behaviours
  • Customer Service Specialist Level 3 Apprenticeship Standard
  • Functional skills in maths and English if required

This will be delivered through ASK4's dedicated training provider, Realise. Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.

What to expect at the end of your apprenticeship

  • Your aspirations will be recognised and we will do our best to help you achieve your personal goals and progress your career during your time at ASK4

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative

Qualifications

Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired

About the employer

At ASK4 the service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same. We give you the opportunity to make a real impact at ASK4 and keep pushing us forward in the fast-paced technology sector. Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries.

Employer

ASK4

Address

14 Fitzwilliam Street

Sheffield

S1 4JL

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Training

Training provider

REALISE LEARNING AND EMPLOYMENT LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jun 2024