Apprentice Receptionist/Administrator Kirton Lindsey & Scotter Surgery

The Apprentice will be responsible for undertaking a wide range of reception duties and the provision of general support to the team and be the central point of contact for patients. You will undertake a Business Admin level 3 Apprenticeship training which is provided by PMA Ltd, additional on the job training.

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Closing date: 14 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Hours will vary between 7.45am - 6.30pm and may change each week dependant on cover required, the Apprentice will therefore need to be flexible.

    Total hours per week: 37.5

  • Expected duration

    20 Months

  • Possible start date

    15 Jun 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000250798

  • Positions

    1 available

What you will do in your working day

Duties can include, but are not limited to:

  • Greeting and directing patients
  • Effective use of the appointment system
  • Booking appointments
  • Processing of information and assisting patients as required
  • To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Ensure that patients with no prior appointment, but who need urgent consultation are seen and assessed by a member of the clinical team according to Practice procedures
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover
  • Providing clerical assistance to Practice staff as required from time to time, including filing, photocopying, and scanning
  • Processing and distributing incoming (and outgoing) mail
  • Receive and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary.
  • Direct requests for information i.e., SAR, insurance / solicitors’ letters and DVLA forms to the administrative team
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts
  • Taking messages and passing on information
  • Processing repeat prescription requests in accordance with Practice guidelines
  • Manage all queries as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
  • Support all clinical staff with general tasks as requested
  • Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy

The training you will be getting

  • Business Administration Level 3 apprenticeship qualification
  • Training in the workplace provided by PMA Ltd
  • Functional skills maths and English, if required

You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.

Mandatory Training will be provided on commencement of employment and during the first 3 months.

Such as, Fire training, Data Protection, Moving and Handling, Mental Capacity Act, Safeguarding, Equality and Diversity etc.

This list is not exhaustive.

What to expect at the end of your apprenticeship

Career progression within the company or primary care network may be available to the right candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills

Qualifications

GCSE or equivalent English (Grade Grade 4/C) Essential
GCSE or equivalent Maths (Grade Grade 4/C) Essential

Things to consider

You may be required to cover at both the surgery sites, they are both located in DN21 area

About the employer

Kirton Lindsey & Scotter Surgery is a busy friendly GP Practice working across 2 sites (Kirton Lindsey & Scotter) and we aim to provide high quality healthcare to our patient population of around 10600 patients. We have 4 GP Partners, 3 Salaried GPs, 2 Nurse Practitioners, 1 Trainee Advanced Care Practitioner, 4 Practice Nurses, 4 Health Care Assistants, 1 Practice Pharmacist, 1 Business Manager, 1 Operations Manager, 1 Finance Administrator and a team of Receptionists and Admin Staff across the 2 sites. We are an approved training practice and teach GP Registrars, FY2s and Hull & York Medical Students.

Employer

Kirton Lindsey & Scotter Surgery

Address

HAWTHORN SURGERY

SCOTTON ROAD

SCOTTER

DN21 3SB

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Training

Training provider

PMA LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Karen

recruit@pma-uk.org

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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