Velocity Academy have an exciting new opportunity for an IT apprentice with Curo Support Services, an IT company, based in Rayleigh. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.

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Closing date: 14 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8:30am to 5:30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This is the main list of requirements for this Apprenticeship role, with key items being able to drive and hold a full clean license, professional in attitude and a good understanding of compute and cloud technologies.

Your duties and responsibilities in this role will consist of:

·        Must be able to drive and hold a full clean license for client visits if necessary

·        Hands on experience working with computers at the hardware/software level

·        Computer system builds

·        Hardware Upgrades

·        Good troubleshooting skills

·        Excellent knowledge of Windows Operating systems

·        Good knowledge of network protocols / implementation and usage

·        Computer network management and implementation skills

·        Exposure to M365 and Azure a desirable attribute

·        Understanding of key concepts, Legacy/cloud and Hybrid cloud.

·        Good Telephone/Communication manner and customer liaison skills

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:

·        Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

·        Address IT issues by prioritizing in response to customer service level agreements.

·        Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

·        Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

After years of delivering IT business solutions to large City firms, in 2002 Curo's founding Directors set out to offer the same first-class support to local SMEs. Today we boast high levels of customer satisfaction, thanks to a combination of expert knowledge, experience and a genuine interest in the needs of individual customers.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tom Crossland


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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