Apprentice Aftersales Advisor Stoneacre Motor Group

This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday this may include Saturdays. Hours dependent on individual dealership. Typical day 8.30am – 5.30pm (TBC).

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    13 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Responsibilities include but are not limited to:

  • Advise customers about necessary Service / Parts for routine maintenance / repairs
  • Answer telephone queries and respond to customers’ needs
  • Collect data from customers to facilitate and qualify the customer service or repair requirements
  • Prepare repair order documents including pricing up parts required
  • Deal with queries and complaints in a professional manner
  • Demonstrate consistent good customer service

The training you will be getting

  • This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the Apprenticeship, you will achieve a qualification in Customer Service at Level 2
  • Functional Skills in maths and English, if required
  • This could lead to future opportunities for senior roles and further development within the group. Across the 12 months, you will have lots of training which will support you to gain the right skills and knowledge to succeed

What to expect at the end of your apprenticeship

  • This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create CAREERS FOR LIFE
  • Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
  • Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English Mathematics (Grade Grade 4 (A*-C)) Desired

About the employer

Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.


Stoneacre Motor Group



Market St


SK14 1HD


Rachel Harrison


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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