Kia Genius Apprenticeship - Redditch Thomas Startin Junr Ltd

The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing Information, Features and Benefits.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday, 9am – 5pm. Occasional Saturdays TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    13 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience at every point of contact. 
  • Listening to customers to understand their needs, questions and aspirations, creating a non-pressurised sales environment.
  • Advising customers on electric car ownership including EV Grants. 
  • Recognising and dealing with any customer queries or issues that may arise. 
  • Promoting the Kia brand, products and technologies, sharing information, features and benefits in a friendly, understandable way. 

The training you will be getting

  • Customer service specialist Level 3 apprenticeship standard
  • Sales Qualification, (City and Guilds Level 2 Certificates in principles of sales). 
  • Emergency first aid at work. 
  • Understanding electric vehicles
  • Advanced electrification
  • Kia Product Knowledge

What to expect at the end of your apprenticeship

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided


GCSE or equivalent English and Maths (Grade 4/C or above) Essential

About the employer

With a strong and enviable reputation within our locality there are many reasons to choose the Startin Group of Companies to supply and maintain your next car. Our mission is to deliver the best Franchise Dealer experience within our local areas of influence through great customer service, continuous improvement and a performance culture, in turn being a great business to be a part of for a sustainable future.


Thomas Startin Junr Ltd


1 Regents Court

Farmoor Lane


B98 0SD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sommer Reyonlds


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.