Kia Vehicle Parts and service Advisor Apprenticeship - Kings Lynn

EMG ANGLIA LIMITED

King's Lynn, PE30 4NB

Closes in 3 days (Tuesday 30 July at 11:59pm)

Posted on 16 May 2024

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Summary

An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 2 qualification.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (TBC).

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Level 2 Customer Service Apprenticeship Standard
  • Vocational related qualification (technical certificate)
  • Location and method of training to be confirmed

Where you’ll work

Beveridge Way

Hardwick Narrows

King's Lynn

PE30 4NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • No skills required
    • Full training will be provided

    About this company

    Whether it’s your annual service on your car or major repairs following an incident out on the road, our talented technicians have the ability to complete any work you require. Thanks to our extensive facilities, we are able to provide you with all the support you need, ranging from minor repairs through to MOT tests and replacement components. We only ever stock genuine manufacturer parts, meaning they are 100% compatible with your model and will provide many years of reliable performance. Our experienced technicians have many years’ experience working with models in the Kia lineup and have been fully trained and assessed to ensure they can live up to your expectations. As such, you can be confident that no matter how big or small the issue you have, we’ll be able to return your vehicle to an as-new condition in no time.

    After this apprenticeship

    • A full-time career within the automotive industry, with many opportunities to progress to positions of authority
    • The opportunities are endless
    • By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Jose Faria

    Jose.faria@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000250402.

    Apply now

    Closes in 3 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.