Kia Customer Service Advisor Apprenticeship - Chippenham CHIPPENHAM MOTOR COMPANY LIMITED

Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

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Closing date: 30 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, daytime hours. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    10 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000250332

  • Positions

    1 available

What you will do in your working day

  • Dealing with customers both face-to-face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service relations

The training you will be getting

  • Level 3 Customer service specialist Apprenticeship Standard
  • Functional skills level 2 in English and maths if required
  • Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
  • Online training will also be provided throughout the course 

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Here at Chippenham Motor Company & MRG we aren’t interested in selling thousands of vehicles, but just one. That one car is your car and we want you to enjoy every second of motoring. This starts by find the model that is perfect for you and your lifestyle.

Employer

CHIPPENHAM MOTOR COMPANY LIMITED

Address

Chippenham Motor Company Bumpers Way

Chippenham

Wiltshire

SN14 6LF

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sommer Reyonlds

Sommer.reynolds@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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