Kia Vehicle Parts Advisor Apprenticeship - Bury St Edmunds CENTRAL GARAGE(UPPINGHAM)LIMITED

This is an exciting opportunity for a customer service apprentice to be working alongside fully qualified advisors within a Ford dealership. Duties will include assisting customers, complaints handling, communication, and more.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts TBC

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    13 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

As this apprenticeship role offers a varied workload the Apprentice will develop skills in a number of areas.

Duties may include:

  • Sourcing and stocking vehicle parts
  • Communication
  • Dealing with customer queries
  • How to currently handle complaints
  • Procedures
  • Assisting customers

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Apprenticeship standard L2 (Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

What to expect at the end of your apprenticeship

  • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsports

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working


GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

The Donalds Garage Group is one of East Anglia’s longest serving car dealerships with four locations and eight franchises throughout the region, representing four Mazda sites, two Kia, Volvo and MG dealerships. We are part of the Central Garage Group of Companies, a group of franchised and non-franchised dealerships who sell and maintain cars and motorbikes. In 2022 Central Garage Group works with 12 franchises in 7 locations with 18 franchise outlets. The group is privately owned by the Hamblin family, which was originally founded by Bob Stanley Hamblin post WW2. Their Uppingham site is the original dealership Bob left to his son Peter, who then went on to grow the company over the decades changing the automotive focus from haulage to cars and motorbikes. Peter’s daughter Sam joined the company in the late 1990s and took over the reins in 2015.




Easlea Road

Bury St. Edmunds

IP32 7BY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sommer Reyonlds


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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