Ford Vehicle Parts Advisor Apprentice - Ashton

FORD RETAIL LIMITED

Bristol, BS34 5BZ

Closes in 4 days (Wednesday 31 July at 11:59pm)

Posted on 10 May 2024

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Summary

An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. You will be handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An Apprentice’s training includes:

  • Visiting the HFA academy
  • VRQ in the parts industry
  • Visited in House once every 28 days by the skills coach
  • Level 2 Customer Service Practitioner standard qualification

Where you’ll work

Cribbs Causeway

Hayes Way

Patchway

Bristol

BS34 5BZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4+)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • No skills required

    About this company

    TrustFord is the world’s largest Ford dealer group, operating over 60 sites in the UK, including Northern Ireland and the Channel Islands. TrustFord forms part of Ford Retail Group. As well as managing its Ford franchise operation for new car and commercial vehicles, the business runs as a multi franchise for used cars, used commercial vehicles, aftersales and parts. Ford Retail Group also owns and operates 14 Parts Plus sites nationally and is expanding its Quick Lane operation.

    After this apprenticeship

    A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.

    By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Shannon Brownsell

    Shannon.Brownsell@skillnet.org.uk

    01923 216165

    The reference code for this apprenticeship is VAC1000250291.

    Apply now

    Closes in 4 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.