Level 2 Customer Service Apprenticeship at East Quay Medical Centre, Bridgwater EAST QUAY MEDICAL CENTRE

A Level 2 Customer Service Apprentice is required. Our customer service apprenticeships will be part of our medical reception team. This role is the front line of all our services, booking appointments, answering calls and ordering prescriptions and so is an essential role, as the experience of all who contact us depends on this team.

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Closing date: 12 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    We can flex for individual needs, but the hours are between 8am-6.30pm each day. Our aim is that we create set hours each week according to the successful candidate's preference and the needs of the team. Days to be confirmed.

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    10 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Our customer service apprenticeships will be part of our medical reception team. This role is the front line of all our services, therefore is an essential role, as the experience of all who contact us depends on this team. The team manage all calls on the main line and the prescription line. The team also greet and help all who attend in person.

The duties include:

  • Booking appointments
  • Ordering prescriptions
  • Requesting and processing home visits
  • Supporting patients with online accounts
  • Taking calls from other healthcare professionals, ordering ambulances etc.
  • The day is very busy and has a wide variety
  • This role may be closed early if enough applications are received.

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills in English and maths if required
  • End Point Assessment: Presentation, Practical Observation, Professional Discussion.

Eligibility to join the Institute of Customer Service as an individual member at professional level upon completion.

On and off the job training and location of this training to be confirmed.

What to expect at the end of your apprenticeship

We aim to develop our apprentices to become integral to the team and become permanent employees after their placement – often this can be during their placement where the candidate enjoys the role, performs the role well and fits well into the team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English and/or maths (Grade A*-C/9-4) Desired

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport. Please also consider the 8am start and 6.30pm finish as we do need these hours covered (although individuals do not usually cover the early AND late on the same day).

About the employer

We are a large medical centre in Bridgwater, who provide primary care to our patient population (17000 patients). We have a large team, 70 members of staff, from GPs, Nurses, HCAs, Medical Receptionists, Medical Secretaries, Administrators, Financial Administrators and Facilities Staff.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Philippa Bancroft


07917 923622

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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