Sales Office Administrator apprentice JOHN HORNBY SKEWES & CO LTD

We are looking for a customer service apprentice to join a friendly team. You will be liaising with clients and colleagues, generation documentation, working closely with the sales office and the Business Development managers to ensure targets are met successfully and effectively.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    10 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Roles and Responsibilities:

  • Processing of domestic and export trade customer orders received via various methods, preparation of customer orders to include order input, confirmations, preparing and issuing Pro-Forma invoices and managing the dispatch process.
  • Liaising with freight forwarders and service providers to facilitate the seamless provision of excellent customer service.
  • Generating correct and precise documentation to accompany goods where necessary.
  • Working closely in cooperation with the Sales Office Team Leader and all company departments and colleagues to ensure the highest levels of customer care are always met, efficiency and effectiveness are at their maximum and the Company’s objectives and goals are met.
  • Working closely in cooperation with the Business Development Managers to ensure customer care, and aftersales service levels are met..
  • Ensuring the E10 customer database is accurately maintained, updated.
  • Ensuring customer pricing on the E10 system is accurately maintained.
  • Monitor new account applications and provide a welcome email to all new successful applications.
  • Oversee and manage the process of helping prospective customers and new trade customers with their enquiries and the application process, including immediate access to the trade web site portal.
  • Politely, confidently and accurately receive and deal with customer general and pricing queries.
  • Politely and confidently receive, deal with, and where necessary take high level ownership to resolve customer queries and complaints.
  • Assisting in general Sales Office duties as required
  • An established induction process commences on the first day of employment.

The training you will be getting

  • Customer Service Level 2 qualification
  • Functional Skills in maths and English, if required
  • No weekly relaese day into college - remote learning and delivery (if required)
  • Assessor will visit the work place every 4-6 weeks
  • 6 hours every week 'off the job' hours - to study, shadow colleagues etc.

What to expect at the end of your apprenticeship

  • If successful, then a role within the company will be available

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Enthsiastic, Willing to learn


GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

Things to consider

Please ensure you are able to commute easily and reliably as you must be committed to the role.

About the employer

JHS is a supplier of musical merchandise and has become a truly international company, representing over seventy industry leading distributed brands in the UK/ROI, the countries of the European Union, USA and beyond.







LS25 2HR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Philippa Yates

01274 728316

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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