Customer Service Apprenticeship Auto Surefit

An excellent opportunity to become a customer service apprentice within a well established company based in Wolverhampton. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 29 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Our opening hours are Monday – Friday 8:30am – 06:00pm & Saturday 08:30am – 04:00pm.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    30 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Become proficient at answering the telephone and directing the calls to the appropriate department
  • General administration work
  • Assisting the General Manager regarding stock, events, ad-hoc projects

The training you will be getting

  • Level 2 Customer Service 
  • Functional Skills in Maths and English if required 
  • Training schedule has yet to be agreed. Details will be made available at a later date

What to expect at the end of your apprenticeship

There may be the potential of a full time position at the end of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent English and Maths (Grade 3/D or above) Essential

About the employer

We are a family-run company that has been established for over 30 years. We like to offer the best service possible to all of our customers and build good customer interaction. Our aim is for our customers to return and use our services each year for their MOT, Servicing and repairs.


Auto Surefit


Auto Surefit

Marston Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Laura Aston

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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