As part of the IT centralised services team, you will play a vital role in managing and maintaining ICT equipment and applications across all Academies in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    10 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Duties and Responsibilities:

  • Ensure that the ICT Helpdesk function Is effectively maintained by responding to incoming calls/tickets and logging them on the helpdesk with accurate and appropriate details
  • Ensure the IT helpdesk is consistently manned, in conjunction with other members of the team
  • Assist in creating a structured approach to rolling out new hardware and software
  • Install new software and hardware and ensure latest software upgrades are implemented
  • Manage Apple, Android and Windows devices using either onsite or cloud-based management systems
  • Maintain user identities in onsite or cloud-based management systems.
  • Provision devices with operating systems, software and configuration profiles
  • Set up equipment such as PC, laptops, tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly

The training you will be getting

Information communications technician Level 3.

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


  • Healthcare cash plan
  • Gym discounts
  • Free Tea and Coffee
  • Cycle to Work Scheme
  • Free onsite parking
  • Employee Assistance Programme (EAP): Our EAP is provided by an independent professional provider that you or your family (partner and children age 18-24) can contact as and when you need to access support on a wide range of personal or professional issues.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Experience of working with:, Windows operating systems, Apple Mac OS, Microsoft Office, Anti-virus software


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Solihull Sixth Form College is a specialist provider of A level, BTEC and T level education to 16-19 year olds from Solihull and Birmingham. The College is part of the Summit Learning Trust  and is overseen by a Board of Governors.




Widney Manor Road


B91 3WR

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 May 2024