IT Technician Apprentice (STEP Academy Trust) STEP ACADEMY TRUST

You will provide technical and software support to a group of academies across East Sussex, with occasional visits to other STEP academies. You will be responsible for the upkeep and good order of the computer equipment, development of staff knowledge and skill using ICT resources and identifying and remedying software, hardware and network faults.

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Closing date: 26 May 2024

Apprenticeship summary

  • Annual wage


    £16,008PA (£16,896PA Full Time Equivalent)

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    10 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Acting as a point of contact for ICT issues.
  • To support the management and maintenance of the academies’ networks.
  • Maintenance and cleaning of computers, whiteboard and projectors.
  • Install and maintain software systems as required.
  • Stock control and upkeep of related records and inventory.
  • Record all procedures and processes in detail to aid staff knowledge.
  • Support teachers and pupils with mobile devices during lessons.
  • Maintain internet access, websites used and grant relevant permissions.
  • Maintain network, internet and email logins.
  • Diagnose and resolve hardware, software and end user problems.
  • Manage and develop use of mobile devices, including any related apps that support teaching and Learning.
  • Application of theft deterrent markings to all existing and new equipment as necessary.
  • Undertake periodic safety checks on equipment and materials.
  • Work with teachers to ensure ICT skills are utilised across the curriculum.
  • Knowledge of the applications used across all year groups and within all curriculum areas.
  • Manage anti-virus software.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills, Use own initiative, Exercise confidentiality, Discretion at all times, Enthusiastic, Ability to learn quickly, Adaptable & flexible approach, Willingness to learn, Written communication skills


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Able to lift and handle ICT equipment as required.

About the employer

STEP Academy Trust is a growing Multi-Academy Trust, committed to improving the life chances of children. The Trust wishes to continue to develop the use of ICT throughout its Academies and, as such, we are looking to appoint an Apprentice ICT Technician based in South London. This role is required to support the Trust as it continues its growth.




Valley Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ava Frankel


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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