Business Administrator Apprentice HEATH LANE SURGERY

Working as part of our busy administration team, you will assist the administration team in duties, answer the phones and undertake general admin duties as required. This is an excellent starting point for someone wanting to have a medical admin career.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday, Wednesday, Thursday & Friday - 09.00 - 17.30 with 30 minute lunch break. Tuesday - 10.00 - 18.30 with 30 minute lunch break.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    09 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  •  To assist with Reception Admin for example prescriptions, daily task request to contact patients for appointments.

  • Dealing with electronic requests direct from patients.

  • Will help and support on the front desk.

  •  Will help with the telephone.

  • Be part of the closing procedures during the evening, maintain a clean, tidy and effective working space.

  • Undertake any other duties as and when required by the Business/Practice Manager.

  • Making sure regularly checking workload and making sure urgent tasks are responded to within the time frame.

  • Updating and maintaining knowledge of the surgery's computer system by using the protocols in the computer manual and through any in-house training.

  • Assisting as a chaperone when required.

  • To work in an efficient and friendly manner demonstrating.

  • Respect for patients and colleagues.

  • To attend and contribute to the staff team meetings.

  • To work within practice policies and protocols.

  • To undertake training and personal development as recommended by the business/practice manager.

  • To participate in annual appraisal and discussion on training needs.

  • To provide cover for colleague’s role/duties during sickness and holidays.

  • To work in accordance with Health & Safety regulations and surgery policies.

  • Any other duties deemed appropriate which may arise with the development of the practice.

The training you will be getting

Level 3 Business Administrator apprenticeship Standard

  • Apprentices who have not achieved the equivalent of level 2 in
    maths and English, must achieve these prior to end point
  • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet
    the individual needs of the apprentice
  • The apprentice will spend 20% of their working hours in off the job
    activities and training
  • On the job and off the job training will be delivered in the

What to expect at the end of your apprenticeship

  • Potentially a full-time job for the apprentice, must want to learn, be
    part of a team and get involved in a busy GP practice
  • Dependant on needs of the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Strong work ethic


GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

Things to consider

Outside working hours may be required during our COVID and Flu Season, where we operate Clinics on Saturday's during a short period of time.

About the employer

GP Surgery – 14,700 registered patients Training practice for Trainee GPs, foundation year doctors and medical students, Level 4 Clinical Research Practice.




Heath Lane Surgery

Westfield Avenue

Earl Shilton


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ellie Griffin

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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