IT Support Technician Apprentice Intequal - Port Solent

You will based at a school site and be part of the wider IT support function. Support will be delivered both remotely and in-person across the whole school estate. Support will cover Cloud and Network technologies, and will cover both hardware and software disciplines.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8.00am - 5.00pm.

    Total hours per week: 37.50

  • Expected duration

    15 Months

  • Possible start date

    13 Jun 2024

  • Date posted

    09 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:

  • Managing all incidents and IT support requests from receipt to resolution & closure
  • Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
  • Keeping accurate records of all site information using IT service management tools
  • Providing excellence customer service to end users, such as staff & students
  • Ensuring service level agreements are met
  • Promptly completing any admin paperwork/documentation

Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

You will be working towards an Information Communication Technician Level 3 Qualification over the course of 15 months.

The training you will be getting

  • Information Communications Technician Apprenticeship Level 3 including Functional Skills in maths and English

What to expect at the end of your apprenticeship

  • Possible full-time role upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

Things to consider

DBS check will be required as this is a school setting.

About the employer

Sweethaven deliver secure and sustainable managed IT solutions for businesses and the educational sector across the South East of England. Sweethaven is part of the inTEC GROUP.


Intequal - Port Solent


Sweethaven Computers


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2024