Specialist Administrator Apprentice PORTSMOUTH HOSPITALS NHS TRUST

An exciting opportunity for a Specialist Administrator Apprentice to join the Outpatient Booking Centre based at Cosham. You'll learn to process referrals both electronically and received via post, how to book new & follow up outpatient appointments whilst dealing with telephone enquiries from patients, departments and other organisations.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, between 08:30 - 17:00 (usually 4 shifts of 0830-16:30 and 1 shift 09:00 - 17:00). Final shifts to be announced.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    15 Jun 2024

  • Date posted

    09 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To work within a team to support the smooth running of the Outpatient Booking Centre for patients referred to Portsmouth Hospitals University Trust
  • To ensure all new referrals are processed in accordance with Trust and National Policy
  • Input data using Trust systems to ensure patients pathways are accurately started and maintained
  • To ensure appropriate booking of clinic lists
  • To provide a high standard of service for patients

The training you will be getting

  • The successful candidate will be undertaking the Level 3 Business Administrator apprenticeship
  • Candidates who don't have maths and English at Level 2 will undertake Functional Skills in these subjects as part of the apprenticeship
  • You will be fully supported by our Apprenticeship Training Provider, HTP Apprenticeship College
  • Delivery method TBC

What to expect at the end of your apprenticeship

  • Upon successful completion of the Level 3 Business Administrator apprenticeship, the successful candidate will move to a Band 3 salary
  • Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working


GCSE or equivalent English & Maths (Grade 4-9 or A*-C) Desired

About the employer

At Portsmouth Hospitals NHS Trust, we provide comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. We also offer some tertiary services to a wider catchment in excess of two million people. The Trust employs around 7345 staff and is the largest employer in Portsmouth.




Building 4000,

Lakeside North Harbour

Western Road


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Michelle Thomas


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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