Kia Customer Service Advisor Apprenticeship - Hull PENDRAGON PLC

An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    09 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000249762

  • Positions

    1 available

What you will do in your working day

  • Safe storage of parts
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders
  • The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
  • A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Customer service specialist Level 3 (A level)
  • Vocational related qualification (technical certificate)
  • Location and method of training to be confirmed

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

Pendragon has a long-standing history as one of the largest automotive retail brands in the UK. Founded in 1989 following the de-merger of Williams PLC, Pendragon has grown to represent 21 different vehicle manufacturers in the automotive retail sector. Innovation is at the heart of our business and we remain committed to transforming automotive retail through digital innovation and operational excellence

Employer

PENDRAGON PLC

Address

Priory Park, Henry Boot Way, Hull

HU4 7DY

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jose Faria

jose.faria@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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