Level 2 Customer Service Practitioner Apprenticeship LITTLEOVER HEALTHCARE UK LTD

Littleover Pharmacy based in Littleover, Derby are seeking an enthusiastic Customer Service Apprentice. You will work with customers on the counter, assist the pharmacist on duty, have a good knowledge of customer service practice and experience in cash handling. Flexibility available on start date to accommodate Summer '24 school/college leavers.

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Closing date: 28 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am - 4.30pm.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Tasks will include:

  • Serving and speaking to customers
  • Helping customer to find and buy the right products
  • Handling cash, taking card payments and balancing a till
  • Stocking shelves and displaying goods
  • Pricing items
  • Dealing with customer complaints (with managers help)
  • Keeping the shop clean and tidy

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship qualification
  • Support with English and maths if required
  • End Point Assessment
  • Work based learning

What to expect at the end of your apprenticeship

  • Possible future career at the pharmacy 
  • Working alongside pharmacists 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience, Reliable and motivated, Professional and friendly


GCSE or equivalent GCSE English and Maths (Grade A*-C/9-4 or Level 2 FS) Essential

Things to consider

What is your long term aim? Do you have an interest in pharmaceuticals?

About the employer

Littleover Pharmacy are an NHS Community Pharmacy in Littleover, Derby DE23 providing all NHS pharmacy services and free prescription delivery across Littleover, Derby and the DE3, DE23, DE21 DE24 and we also offer a walk in clinic for Earwax removal and private prescribing for UTIs, Ear and Chest infections.




562 Burton Road



DE23 6DF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Diane Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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