Customer Service Assistant Apprentice NOVA TRAINING COLLEGE LTD

This customer service apprentice role is an excellent opportunity to learn and develop new skills and be a part of a successful team. Highly motivated, hard-working and tenacious individuals will be best suited to this role. If you would like to kickstart your career in customer service then this will be a perfect role for you!

Sign in to apply

Closing date: 01 Aug 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    12 Aug 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answering clients queries
  • Providing  required information to the clients by email
  • Creating/editing marketing templates
  • Providing general and specific information to clients
  • Other general admin duties

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English (if required)
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • The successful candidate can progress onto further training or into employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Nova Training College (NTC) is a leading Training Provider and Assessment Centre for vocational courses for over 10 years. These courses include Accounting, Electrical, Business, Health and Social Care, IT and many more. The mission of Nova Training College (NTC) is to ensure that through high-quality teaching and learning, our students gain the desired qualifications, obtain broad knowledge in their desired field, and the relevant skills and experience to allow them to achieve their career goals. We are an approved centre of various awarding bodies and also work in partnership with other organisations to deliver specialised training.








You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sabreena Valydon

07495 464797

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.