Customer Service Apprentice B & J Supplies

Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy online store. We’re looking for a positive, energetic apprentice to work in our busy Customer Service & IT Team for online sales. You will be fully supported in your job role with a member of staff.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Thursday 9.00am – 5.30pm Friday 9.00am – 5.00pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000249435

  • Positions

    1 available

What you will do in your working day

  • Live Interaction with internal and external customers
  • Diverse customer base with complex needs
  • Discuss customers needs
  • Explain about the products and services available
  • Handling of complex queries/complaints
  • Printing off orders daily
  • Understanding the core values of the business
  • Telephone enquiries/answering emails
  • Analyse data and recommend improvements
  • Using Linnworks
  • Listing products
  • General admin duties

The training you will be getting

Customer Service Practitioner Standard L2.

This is a work-based qualification with college attendance one day a month.

What to expect at the end of your apprenticeship

On completion of the apprenticeship you may be considered for a role within the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

You would need to be hard working, have a friendly nature, be confident, and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner. You’ll be given training and ongoing help but you’ll need to be able to hold your own. • A can-do attitude - Positivity and enthusiasm • Previous experience in customer service • Able to follow clear systems and instruction with attention to detail • Have good English & Maths skills able to read and write and calculate sums • Working knowledge of office equipment, like printers and Scanners. • Good time management skills and the ability to prioritise work with the ability to multi-task • To have some experience on Photoshop and MS Office • Advantages to have experience of Linnworks • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment

About the employer

We are a long-standing wholesaler, family run business selling Toiletries, Chemist Sundries, Household goods and Health & Beauty Products based just outside Manchester City Centre.

Employer

B & J Supplies

Address

MARY STREET

STRANGEWAYS

MANCHESTER

M3 1DZ

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Training

Training provider

BURY COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jun 2024