Account Manager Apprentice

OPULENT MEDIA LIMITED

WICKFORD, SS11 7QL

Closes on Monday 30 September

Posted on 9 May 2024


Summary

Working for the UK’s leading luxury watch magazine you will sell advertising to international luxury brands with the opportunity to earn commission and dramatically increase you basic salary.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9am - 5pm (1 hour for lunch)

35 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will achieve the Level 2 Customer Service Practitioner Apprenticeship standard.

There are workshops that you need to attend via Zoom.

You will have a mentor who will support you on a one to one basis.

In-house training will be given to support specifics of the role.

Where you’ll work

UNIT 2 FORGE BARN

WOODHAM ROAD

BATTLESBRIDGE

WICKFORD

SS11 7QL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 3/D)
    • Maths (grade 3/D)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Patience

    Other requirements

    Please ensure you are able to get to the location.

    About this company

    Opulent Media is a media and publishing company focusing on the luxury sector. Oracle Time is our flagship publication which is a men’s luxury watch and lifestyle publication and website which has been running for over 8 years. We also create content for luxury brands ranging from contract publishing to video content, to social media management.

    After this apprenticeship

    Upon completion of the apprenticeship, there will be further opportunities to develop further and progress within the business.

    Ask a question

    The contact for this apprenticeship is:

    THELIGHTBULB LTD

    Andrea Gregory

    andrea@thelightbulb.net

    07764 969337

    The reference code for this apprenticeship is VAC1000249392.

    Apply now

    Closes on Monday 30 September

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.