IT Technician Apprentice (Level 3) Carden IT

Your role in this apprenticeship will be to support the technical support team with 1st/2nd line IT support and administration. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Starting salary of £16,000 - £18,000 (Increasing to National Living Wage if aged 21+ after 12 months)

  • Working week

    Monday to Friday, between 8:30AM - 4:30PM.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Working as part of a team you will join a fast-growing busy IT Company that provide technical support services to SMEs throughout the UK on IT and telecoms products and services.

In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.

Throughout your apprenticeship you will have the opportunity to get stuck into various aspects the job to fully immerse yourself in what it means to be an Infrastructure Technician Apprentice. 

Duties include:

  • Answering calls and logging tickets.
  • Managing low level tickets such as Full hard-drives, reboots required.
  • Troubleshooting hardware and software issues using basic tools such as command prompt and PowerShell to maintain the safety of the companies networking infrastructure.

This opportunity will allow you to develop, through study and “on the job” experience, the knowledge, and skills necessary to be a valuable IT support Technician and in doing so support our efforts to deliver an outstanding IT support service to our customers. 

The training you will be getting

At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board.

Over 18 months, you’ll devote a minimum of 6 hours of your working week on ‘off the job’ training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spent writing assignments. Together this will count towards a Level 3 Information Communication Technician Apprenticeship plus Functional Skills (if required).

You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Carden IT who together, will make sure you develop the knowledge, skills, and work habits you’ll need to succeed in your career.

Being an apprentice is hands-on, so you’ll get the chance to learn things you might otherwise not have experienced in a university or college environment.

The best part? You’ll be earning a salary while you gain your qualifications, meaning no huge student loans to pay back at the end of the programme!

What to expect at the end of your apprenticeship

We will support you in your career progression, giving encouragement and providing opportunities for you to develop. Individuals can use the apprenticeship plans to jumpstart a successful career in a skilled industry through on-the-job training and online study. Our goal is to transform you into a fully competent IT Technician within the company. This is seen as an investment for the future of the company, and we can’t do it without individuals like you! 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Initiative


GCSE or equivalent Maths and English (Grade A* - C (9 - 4)) Desired

About the employer

Carden IT brings together a diverse team of IT experts from various professional backgrounds. From project managers to network engineers to system administrators, we take pride in being able to provide specialised help for all of your IT needs.


Carden IT


1 Hunns Mere Way



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Emily Rankin


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please apply on our website using the link provided - we look forward to receiving your application!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024