Apprentice Customer Service Administrator at Perrys Motor Sales Ltd PERRYS GROUP LIMITED

Perrys Huddersfield are seeking a Apprentice to join their dealership. This is an exciting role with first-class training and long-term career prospects. The comprehensive apprenticeship programme provides you with an exciting and challenging opportunity, through extensive training you will build up your confidence and gain valuable work experience

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday and 1 in 4 Saturdays. Shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000249325

  • Positions

    1 available

What you will do in your working day

We are seeking a motivated and detail-oriented individual to join our Administration and Customer Service Departments. In this role, you will play a crucial part in ensuring the highest standards of administration and customer service duties are delivered.

 

Key Responsibilities:

Customer Service/Administration Excellence:

Uphold and enhance the reputation of the company by always providing exceptional customer service.

Respond promptly to customer inquiries, addressing concerns, and providing accurate information.

Working to a high level of customer service at all times and remain courteous and police to customers

Delivering fantastic customer service while remaining efficient and focused on your task

Answering the telephone in a professional manner and dealing with enquiries

Accurately inputting information on to systems

To support the preparation of reports

Work with each team to provide administrative support

Responding to emails speedily and efficiently

Scanning documentation

 

Skills Required:

Well-Organized: Ability to manage multiple tasks efficiently and maintain a systematic approach.

Attention to Detail: Keen eye for detail to ensure accuracy in parts identification, customer communication and ensuring correct processes are followed.

Work Ethic: Strong commitment to completing tasks in a timely and effective manner.

Pride in Work: Takes pride in delivering quality service and consistently strives for excellence.

Can-Do Attitude: Positive mindset and proactive approach to problem-solving. Ability to work on own initiative, when required

Ability to be organised: to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements

The training you will be getting

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge


Skills:

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge

 

Behaviours/Attitude:

Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”


You will complete an End Point Assessment this will involve the following:

Showcase/portfolio
Interview
Practical observation
Professional discussion
Functional Skills: Level 1 and then Level 2 in maths and English, if required.

 

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.

Complete all required assignments with regards to your apprenticeship by the required timeline

Build up your portfolio of evidence on-going.

Access support from your tutor/assessor and manager as and when required.

What to expect at the end of your apprenticeship

Opportunity for a full time position following successful completion of work and apprenticeship targets.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Creative, Initiative, Excellent attendance

Qualifications

GCSE or equivalent Maths and English (Grade C/4 or above or equivalent) Essential

Things to consider

You have to attend an interview at Kirklees College and make contact with nbarnes@kirkleescollege.ac.uk or mobile 07788390025 to discuss apprenticeship.

About the employer

Perrys Motor Sales Ltd Willow Lane, Huddersfield, HD1 6EB Parts distribution – In 1908, Harold Perry founded a business selling motor accessories, and in 1912 was appointed as Ford’s main dealer for London. Perry’s expanded into other areas over the years and even acquired a tractor dealership in the 1940s. It was 1982 that we branched out from Ford into other franchises, starting with Vauxhall. This expansion into other vehicle brands and locations continued through to the end of the millennium and laid the foundations for the 51 dealerships and 30 locations you’ll find us at today. The pioneering launch of perrys.co.uk website in 1998 was one of our most significant milestones, the first dealer group to venture online.

Employer

PERRYS GROUP LIMITED

Address

Willow Ln, Huddersfield

HD1 6EB

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Training

Training provider

KIRKLEES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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