Business Administrator Level 3 Apprenticeship MARLBOROUGH TOWN COUNCIL

A Business Administrator Level 3 Apprentice is required. You will be assisting with the Council’s information services to residents and visitors. The role, in part, will be to maintain a key focus on developing the visitor and resident experience around Marlborough; proactively looking for opportunities to enhance or develop this experience. Duties include: face to face provision of information to residents and visitors at enquiry point, and by telephone.

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Closing date: 08 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    30 hours some evening, weekend working for which time off in lieu to be taken by arrangement

    Total hours per week: 30.0

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

To assist with :

  • Face to face provision of information to residents and visitors at enquiry point, and by telephone
  • Maintaining a stock of tourist and resident information leaflets.
    Providing information for residents in online and print formats, e.g. produce a newsletter
  • Maintaining the tourist information point in George Lane car park.
    Explore social media and App opportunities to improve information provision for residents and visitors
  • Updating Explore Wiltshire Marlborough App
  • Creating content – e.g., writing news articles for the Council’s website, press releases, social media, or in print to support events, projects, or consultations
  • Adding to the Council’s stock of photographs of the town
  • Telephone and front office enquiries, signposting callers to other service providers where relevant
  • Council communications and marketing via council media and the website
  • Providing support and assistance to the administrative team for a range of core Council activities, services, meetings, and events as required
  • Undertaking other tasks relevant to the needs of the business.

The training you will be getting

  • Generic induction training and on specific areas or work undertaken
  • Business Administration Level 3 Apprenticeship Standard
  • Weekly taught sessions at New College Swindon (term time only)
  • Data protection and information management training

What to expect at the end of your apprenticeship

The qualification and experience gained from completing the apprenticeship will leave the apprentice in a good position to apply to other councils or similar role within other sectors or businesses’.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Reliable and Trustworthy, Willingness to learn, Awareness of civic property


GCSE or equivalent English & maths (Grade C/4 or above) Essential
GCSE or equivalent IT Qualification (Grade C/4 or above) Desired

Things to consider

You will need to complete pre-screening paperwork and have a chat with New College to discuss any experience, interest in the apprenticeship and how it is delivered You will need to complete initial assessments in maths and English By submitting your application, you confirm that you are happy for New College Swindon to share your information with the employer as part of the application process

About the employer

Marlborough Town Council provides local services unique to the parish of Marlborough and Manton.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kirsty Bain


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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