IT Support Apprentice Focus Micro Systems

Focus Micro Systems are an in house software development company who develop software for the property sector and have been dedicated in doing so for over 40 years. Our close knit, Oxford based team know our products inside out, having designed and developed them from the ground up.

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Closing date: 08 Jun 2024

Apprenticeship summary

  • Annual wage

    £15,500.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm, with 1 hour for lunch.

    Total hours per week: 35.0

  • Expected duration

    16 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000249213

  • Positions

    2 available

What you will do in your working day

Focus Micro Systems are looking to continue its success with offering you an apprenticeship within our software support team. We develop software for the property sector, with over 40 years+ experience in the marketplace. We will be looking for you to get involved in a wide range of different jobs allowing you to show us the talent you have to offer. 
 
We have been working with apprentices since 2010 and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer and our duty is to make sure we can unlock that talent within yourself. 
 
From the start of the role you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs and you will be trained on how to solve all types of queries. Every support job is unique which makes the role fun and interesting meaning no two days are ever the same. You will get to experience working in a professional environment providing you invaluable skills for any role even beyond working with Focus. 
 
Duties you will get to learn and could be involved in include: 

  • Software support via telephone and email 
  • Software and database installations 
  • SQL queries and understanding of SQL Server 
  • Crystal report writing 
  • Problem solving 
  • Software testing 
  • Demos and webinars 
  • Time ups and software customisations 
  • Azure server management 

As your progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business. 

The training you will be getting

Duration:

  • 13 months practical training period, plus 3 months for End Point Assessment

Delivery model:

  • Work-based training with your employer
    Day release during term time (approximately 1 day a week for 1 year)
  • Approximately four on-site assessment visits per year
  • Level 2 Functional Skills in maths and English (7 days at college for each, if required)
  • Off-the-job training, will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and maths
  • Level 3 Information Communications Technician Apprenticeship certificate

What to expect at the end of your apprenticeship

  • Potential for a long-term opportunity within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Microsoft Windows 7, 8, 10, 11, Microsoft Excel

Qualifications

GCSE or equivalent Computer Science (Grade A*-C 9/4) Desired
GCSE or equivalent English (Grade A*-C 9/4) Desired
GCSE or equivalent Maths (Grade A*-C 9/4) Desired

Things to consider

This position is located near Oxford City Centre where the office is situated on the no.8 bus route. Along with an hour for lunch, the office includes a kitchen with tea and coffee available at no further cost. Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus.  This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions.  As a new Apprenticeship applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216.       Qualification checks: By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.     The National Minimum Wage (NMW) for Apprentices is £6.40 per hour from April 2024. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

About the employer

Focus Micro Systems are an in house software development company who develop software for the property sector and have been dedicated in doing so for over 40 years. Our close knit, Oxford based team know our products inside out, having designed and developed them from the ground up. We have developed property management software packages to support letting agents, estate agents and business transfer agents. Whatever the property agencies require, we have the software package waiting for them. Founded in 1981 we are proud of our position as market leaders in the property management software sector. We thoroughly develop and test our products and are entirely confident that our intuitive property software packages, support, training, and maintenance solutions will suit all the requirements of any property agency. Our expert professional and friendly team are able to provide the perfect solution for any property agent. We build and update our software packages regularly to meet the ever-changing property market. We are always at the forefront of new technology and are able to adapt to the needs of those in the property sector.

Employer

Focus Micro Systems

Address

Belmont House

Bayswater Farm Road

Headington

OX3 8BX

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Training

Training provider

ABINGDON AND WITNEY COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprenticeships@abingdon-witney.ac.uk

01235 216 216

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


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