IT Helpdesk Apprentice (Atom Technology Solutions) ATOM TECHNOLOGY SOLUTIONS LTD

We are looking for an enthusiastic and motivated apprentice to join our team at Atom Technology Solutions Limited. You will be working with a variety of clients and projects, providing IT support and solutions.

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Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed (hours can be between 8AM-6PM).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide excellent customer service and communication skills to our clients and colleagues.
  • Troubleshoot and resolve IT issues, both remotely and on-site.
  • Install, configure, and maintain hardware and software.
  • Assist with the design, implementation, and management of cloud solutions using Microsoft 365 and Azure.
  • Keep up to date with the latest technologies and trends in IT.
  • Complete all the required training and assessments as part of the apprenticeship program.

The training you will be getting

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • Microsoft Certified Azure Fundamentals (AZ-900)
  • CompTIA IT Fundamentals+
  • Certiport IT Specialist Networking
  • Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are: 

Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

What to expect at the end of your apprenticeship

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Problem solving skills, Analytical skills, Basic knowledge of IT systems, Basic knowledge of networks, Willingness to learn, A passion for IT, Good time keeping


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

A valid UK driving license and access to a vehicle would be advantageous.

About the employer

Atom are a new modern thinking company who specialise in managed IT and telecommunication services including both cloud and on-premise solutions. Based in Newcastle on the sunny banks of the river Tyne we cover the North of England and Scotland. At atom. we pride ourselves on designing and providing state of the art IT and telecom strategies from the ground up as well as working with your existing services and solutions. We believe our customer “talk first” approach provides the best support experience available.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nathaniel Hamilton

0113 3500 333

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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