A fantastic opportunity to join this organisation as a Customer Service apprentice. Initially, you will take payment and Direct Debit calls from customers and then through more complex tasks. You’ll learn how to deliver first-class service to a high quality and be involved in a project group that supports you in completing your apprenticeship.

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Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday: 9am – 5.30pm (breaks to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    11 Jun 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

What you will do in your working day

Duties and responsibilities:

  • Engaging with customers
  • Taking payment and Direct Debit calls from our customers
  • General administration duties
  • Sending emails and recording customer information in an accurate manner
  • Maintain confidentiality and professionalism
  • Participate in training sessions, including workshops and online learning, to support with personal development
  • Completion of project designed to make something better for our team/wider business
  • Developing company knowledge through workshops, attending site visits and team rotations
  • Identifying any vulnerable customers

A typical week will be a combination of classroom style learning, online learning, on the job training, getting to know our teams and out and about getting to know our business. For example, one week you will spend some time out with some of our field team and visiting other sites.

The training you will be getting

  • Customer service practitioner level 2 Apprenticeship Standard
  • Blended learning sessions with the assessor coach
  • Weekly off the job training
  • Functional skills maths and English (if required)

What to expect at the end of your apprenticeship

  • It is hoped that there are full time roles with the company available on successful completion of the Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

About the employer

We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you’ll be part of a 3000-strong network of colleagues with lots of potential. We have sites in Walsall, Northern Ireland, India and Melbourne Australia. Our Echo site in Walsall is the home to one of our contact centres and Software team who develop and maintain our billing system. We believe in equal opportunity which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.




Green Lane


West Midlands


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kerry Hall

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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