IT Managed Services Apprentice CTM Information Technology

As an apprentice you will gain experience in four areas. Modern Work provides day to day user support, in Cybersecurity you will identify and defend against malicious activity, while in Infrastructure you will learn about the installation and maintenance of equipment. Plus you will also find out how we sell to new and existing customers.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    £17,000 in year one, up to £27,500 in year two. Profit share & annual performance bonus, paid training days in addition to college time, free unlimited electric vehicle charging & access to trade pricing for computer hardware and software purchases.

  • Working week

    Monday to Wednesday, 8.30am to 5.30pm Friday, 8.30am to 5.00pm Thursday will be a full college day at Cambridge Regional College.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    4 available

What you will do in your working day

The apprenticeship at ctm is unlike any other. Apprentices will rotate through each of our four departments: Modern Work, Infrastructure, Cybersecurity and Business Development.

In Modern Work, you will join our Helpdesk team and gain experience in user support and resolving issues along with provisioning new machines for users. There will also be an opportunity to assist in project work, which could involve migrating customers to Microsoft 365. Each day will be varied and the amount of experience you will gain will be immense.

When you join the Infrastructure team, you will find out how we install and support all of the IT equipment that is behind the scenes and away from the day to day support of users. This will give you experience with Microsoft Windows Servers, both on-premise and within the Microsoft Azure cloud.

During your time in Cybersecurity you will learn how to protect an entire IT estate, identifying and defending against malicious activity from both within a network and the wider world.

Finally, you will have the opportunity to work alongside our Business Developers and gain experience in selling our products and services to new and existing customers.

The training you will be getting

The Apprentice will gain their Information Communications Technician (L3) Apprenticeship.

In addition, there will be an opportunity to gain Microsoft qualifications and pass the following exams: MS-900, MD-101, MD- 102, AZ-500 and AZ-900.

What to expect at the end of your apprenticeship

Following the successful completion of the Apprenticeship, there would be an opportunity to join the team in one of our departments full-time.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Patience


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

A driving licence and own transport would be beneficial and would allow you to easily commute to and from the office.

About the employer

We deploy, support and secure IT systems for businesses throughout the UK using Microsoft technologies. We offer a range of Microsoft 365, Modern Work, Infrastructure and Cybersecurity managed services to both SMEs and larger enterprises. We also offer access to market-beating discounts on Microsoft 365 and Azure products as a Microsoft Direct Bill Cloud Solution Provider (CSP). Established in 1999, we have over 25 years' experience in helping businesses get the very best from their IT.


CTM Information Technology


5 Stow Court


CB25 9AS

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



01223 418778

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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