Customer Service Advisor Apprenticeship P J NICHOLLS LTD

Working in an approved office environment, this is an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include monitoring and solving customer problems/enquiries and processing customer orders.

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Closing date: 22 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00. May include some Saturdays. Breaks to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor.

Apprentice will support the dealership, improve sales, and provide excellent customer service.

The training you will be getting

Customer Service Practitioner Level 3 Apprenticeship Standard.

Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An Apprentice’s training includes:

  • Industry recognised Level 3 Customer Service
    Specialist Standard qualification
  • Functional Skills in maths and English (if required)

What to expect at the end of your apprenticeship

  • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English and Math's (Grade 4/C or above) Essential

About the employer

P.J. Nicholls Ltd. was established in 1984 by Philip Nicholls as a Ford Dealer in Pinvin, Pershore. The company remains family owned and run with Phil's two sons, Tom and Adam, managing the business. Since 1984 the company has expanded across the Three Counties with branches at Pershore, Tewkesbury, Evesham, Malvern and Ledbury. We strive for excellence in customer service and have a policy of pricing fairly, transparently and very competitively whether you are buying a new or used vehicle, booking a service or MOT or filling your tank up and buying a sandwich. We are at the heart of our local communities, sponsoring clubs, teams and charities and you will be served by a colleague living and working locally and who wants to give their very best to you. Our "Family Values in Business" underpinnings have been extended nationally and we welcome all enquiries and all customers from across the U.K. with the knowledge you are dealing with a company that puts their customers first and that you can put your trust in. As the U.K. comes out of a period of national upheaval we remain committed to our colleagues and our current and future customers as we look forward to the next 37 years together.







WR10 2DJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Shannon Brownsell


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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